Shipping policy

Order Processing & Handling

All AURION orders are processed within 1 to 3 business days, Monday through Friday.

Order Cut-Off Time: Orders placed before 4:00 PM (GMT-05:00) Eastern Standard Time will begin processing that same business day. Orders placed after 4:00 PM EST, or on weekends or holidays, will be processed on the following business day.

Shipping Rates & Special Offers

We aim to provide reliable shipping and good value to our customers.

Standard Shipping: Shipping rates are calculated at checkout based on your delivery location.

Delivery Estimates

Total Delivery Time – United States: 4–12 business days including handling and transit.

Total Delivery Time – Outside the United States: 8–19 business days including handling and transit.

Please note that these delivery ranges are estimates. Delivery times may be affected by carrier delays, weather conditions, customs processing, holidays, or high-volume periods.

Customs, Duties & Taxes

For orders shipped outside the United States, the customer is responsible for any applicable import duties, taxes, customs charges, or VAT fees imposed by the destination country.

AURION is not responsible for these charges.

Any applicable customs or import charges are determined by your country's customs authorities and are separate from the amount paid to AURION at checkout.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number.

Please allow up to 24 hours for the tracking information to become active after receiving your shipping confirmation.

Damaged Packages

If your AURION product arrives damaged, please take clear photos of:

• The shipping packaging
• The damaged product
• Any visible damage to the parcel

Then contact us at:

support.aurion@gmail.com

After reviewing the issue, we will arrange an appropriate replacement or resolution.

Lost Packages

If your tracking information shows that your package has been delivered but you have not received it, please first:

• Check around your property and delivery area
• Check with household members
• Check with neighbors
• Check with your local carrier or post office

If your package is still missing after 48 hours, contact us at support.aurion@gmail.com so we can assist you with the carrier investigation or claim process.

If an order has not been received within 21 days of shipment, please contact our support team. Subject to confirmation of the shipping status, we may offer a replacement shipment or refund in accordance with our Refund Policy.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, contact us as soon as possible at:

support.aurion@gmail.com

We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.

AURION is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.

Delivery Delays

While we work to have orders delivered within the estimated timeframes, occasional delays may occur due to circumstances outside our control, including:

• Carrier delays
• Severe weather
• Customs processing
• Public holidays
• High shipping volumes
• Transportation disruptions

Estimated delivery dates are not guaranteed.

Contact

If you have any questions regarding shipping, tracking, or your order, please contact our customer support team.

Brand: AURION
Email: support.aurion@gmail.com

Business Address:
30 North Gould Street
Ste R
Sheridan, WY 82801
United States

Response Time: We typically respond within 12 business hours.